IT Helpdesk Specialist

Are you a "People Person" who happens to be good at Tech?

At ADVYON, we have flipped the typical IT support model upside down. We don’t believe in reading off scripts or tiered "break/fix" support where clients are passed around like a hot potato.
We believe in Connecting People.

We are looking for an IT Support Specialist who understands that technology is just a tool to help people succeed. You won’t just be resetting passwords; you will be a partner to our clients, ensuring their businesses run without interruption.

Who We Are:
ADVYON is the premier Business Technology Consulting firm in the South Carolina Lowcountry. We serve local governments, schools, non-profits, and businesses that require enterprise-grade security and speed. We are 13 people strong, local, helpful, and highly competent.

Our Philosophy:

• No "Ping-Pong": We own the problem until it is fixed. We don't blame vendors; we fix the issue.
• Service First: We hire service professionals first and tech experts second.
• White Glove: We never drop-ship cold boxes. We configure everything at HQ first.

• Be the Face of ADVYON: Serve as the primary point of contact for clients via phone, email, and our custom portals. You will triage, troubleshoot, and resolve issues with patience and clarity.
• Master the Tech Stack: Utilize industry-leading tools (NinjaRMM, SentinelOne, Ubiquiti, Meraki, M365) to monitor health and solve problems—often before the client knows they exist.
• White Glove Deployments: Unbox, update, and configure hardware (laptops, firewalls, switches) at our Summerville HQ, ensuring a "plug-and-play" experience for the client.
• Vendor Liaison: Speak to ISPs and software vendors on behalf of the client to resolve outages or glitches (so the client doesn’t have to).
• Grow Your Skills: Work directly alongside Tier 3 Engineers to learn high-level networking and security concepts.

• You possess a "Service Heart": You treat people the way they want to be treated. You are patient, kind, and clear.
• You are a Problem Solver: You don’t just look for a band-aid; you look for the root cause.
• You value Integrity: You do the right thing, even when no one is watching.
• You are Local: You know the Lowcountry and can travel to client sites in Summerville, Charleston, and Mount Pleasant when needed.

• Strong knowledge of Windows 10/11 and Microsoft 365 environments.
• Basic understanding of networking (DNS, DHCP, TCP/IP, Firewalls).
• Experience with ticketing systems and remote support tools (Splashtop, NinjaRMM is a plus).
• Ability to troubleshoot printer, VoIP, and Wi-Fi connectivity issues.

• Security Clearance: Because we work with Law Enforcement and Government entities, you must be able to pass a SLED Background Check and achieve CJIS Level 4 Certification (fingerprinting required).
• Valid Driver’s License and reliable transportation.

• No "Tier 1" Purgatory: Because of our inverted model, you aren't stuck reading scripts. You get early exposure to complex projects.
• Culture: We are a close-knit team that actually likes each other. We value open communication and empowerment.
• Growth: We invest in your training. We want you to become a high-level engineer.